- Salary: $2, 500 - $3, 500
- Working Days: Mon - Friday, 8.30am 5.15pm
- Location: Office - Kwong Min Road (Boon Lay) | Travel to site if required
Operational Support:
- Coordinate and prioritize team activities to ensure smooth operations and timely issue resolution.
- Optimize resource utilization including manpower, equipment, and energy to enhance operational efficiency.
- Prepare comprehensive reports on Preventive Maintenance completion, including details on equipment lifecycle, recommended parts replacement.
- Document any parts that were replaced during PM or on Ad-Hoc Basis
- Update the equipment list monthly during the execution of Preventive Maintenance activities
- Ensure that end-end process of procurement of require Parts for maintenance is ordered.
Customer Relationship Management:
- Assist in maintaining strong relationships with customers, dealers, and distributors.
- Collaborate with the Account Manager in addressing key customer complaints and conducting satisfaction investigations to implement improvement plans.
- Conduct training sessions for technicians, customers, and dealers/distributors on the operation and maintenance of Commercial Kitchen Equipment.
Team Management:
- Assist in training technicians as necessary to meet workload demands and quality standards.
- Supervise and manage a team of service technicians and in-house subcontractors.
Contract Management:
- Support in managing contract commitment in terms of KPI (Critical Equipment Reliability CM Completion Rate PM Completion Rate, Emergency Response SLA Hygiene Audit Compliance to Fire Safety, WSH, GRA and Security Access Requirement Service Quality Survey).
Health, Safety, and Compliance:
- Drive EH&S initiatives, promote EHS awareness, and monitor compliance within the team.
Performance Metrics:
- Collaborate with the Account Manager to track and improve KPIs such as productivity, field expenses, and Aftermarket Service Sales revenue/margins.
Job Requirements:
- Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
- With experience in a similar supervisory role within Aftermarket Service Industry
- Proficiency in Microsoft Business Central or similar tools.
- With understanding of EH&S standards and practices.
- With experience in conducting training sessions for technicians, customers, and dealers/distributors on Commercial Kitchen Equipment
Leong Jia Qi Reg No. : R24124746
The Supreme HR Advisory Pte Ltd EA No. : 14C7279
