Main Responsibilities
Report to the Restaurant Manager. To support and assist the Restaurant Manager to achieve optimal business performance of their restaurant, as well as maintaining high standards of food, service, health and safety. And, to assist in the management of the restaurant, deputising in the absence of the Managers.
- Assist in achieving optimal business performance of the restaurant
- Assist in analysing and planning restaurant sales levels and profitability
- Assist in preparing reports at the end of the shift/week, including staff control, food & cash control and sales
- Assist in creating and executing plans for department sales, profit and staff development
- Assist in monitoring labour and F & B costing matters including inventory control and conducting bi-monthly stock take
- Assist in planning and coordinating menus
- Assist in managing filing system and read company emails
- Assist in handling disciplinary issues, conducting Annual review and confirmation of staff
- Provide effective leadership to the food and beverage team to ensure targets are met
- Constantly review, evaluate operations/procedures and suggest improvements to the management
- Coordinate the entire operation of the restaurant during scheduled shifts
- Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
- Ensure that all employees adhere to the company's uniform standards
- Meet and greet customers and organise table reservations
- Advise customers on menu and beverage choice
- Conduct orientation and training & coach new trainees
- Plan staff duty roster and cleaning duties
- Update GRN and perform e-Procurement
- Handle cashiering duties, daily sales collection, cashiers float and petty cash claims and control
- Perform banking duties
- Collect e-feedback from customers using IPad
- Upsell desserts to customers
- Upsell promotion and PGR membership
- Maintain high standards of quality control, hygiene, and health and safety
- Ensure the strict compliance by all service and kitchen staff to company's standard operating procedures
- Any other appropriate duties and responsibilities as assigned
Requirements
- Minimum 3 years of relevant experience with 2 years in a managerial role
- Have good product knowledge on food items
- Knowledge of cost/inventory management would be an added advantage
- Candidate must have basic PC-literacy
- Strict sense of hygiene and safety standards
- Candidate must have strong command of both Mandarin & English in order to communicate and introduce menu-items to customers
- Excellent organizational skills
- Ability to thrive in a challenging environment
- Strong public relations skills
- Excellent interpersonal & communication skills
- Candidate must be a strong leader & team player
- Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
- Exceptional communication skills and the leadership capability to create a winning team
