Assistant Retail Manager

Who We Are:

NEON is a global leader in creating and producing experiential entertainment. NEON enjoys worldwide partnerships with The Walt Disney Company and Marvel Entertainment for Marvel Avengers S.T.A.T.I.O.N. and Marvel Avengers Station: Evolution, 20th Century Studios for AVATAR: The Exhibition, Hasbro for Transformers: The Experience, NBCUniversal for Jurassic World: The Exhibition, and Lionsgate for The Hunger Games: The Exhibition. It also has a partnership with Warner Bros. Themed Entertainment to produce two brand-new, unique global touring themed art experiences namely Harry Potter: Visions of Magic that premiered in Cologne, Germany, in December 2023, and a DC inspired experience slated to debut in 2025. The Company also partners with the governments of Egypt and Peru for their original artefact IP experiences, Ramses the Great & the Gold of the Pharaohs and Machu Picchu and the Golden Empires of Peru, respectively, plus authentic artefact tours Pompeii: The Exhibition, Mummies of the World: The Exhibition, and Victoria the T. Rex.

The Group's IP experiences are powered by ANIMAX, a fully owned subsidiary and a world-class creative animatronics powerhouse that specialises in research and development, engineering and entertainment robotics, with state-of-the-art facilities located in Nashville, US, Wuxi, China and the Middle East.

NEON's global partnerships have enabled the Group to bring compelling experiences that leave lasting memories to millions of visitors in more than 80 cities to date globally. For more information, please visit .

The Assistant Retail Manager is responsible for the day-to-day operations of the gift store, photo op and F&B setup. He / she will open and close the store, manage scheduling and daily retail operations, ensure the retail team delivers top-flight customer service to all visitors, and communicate daily and weekly activity reports for circulation to Head Office.

The ideal candidate has a Diploma, proven experience in retail and/or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to listen and lead. He or she must have a dynamic personality and must be able to motivate a team.

Role Responsibilities

Sales & Service, Floor Presence & Maintenance, Back of House Support

• Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image
• Provide excellent customer service skills, great selling skills and show motivation to succeed
• Confidently liaising with venue and on-site contacts
• Carry out end of day reporting routine
• Manage staff scheduling - shifts and break times - with Supervisors and Retail Manager.
• Train new team members as required
• Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
• Work closely with the sales staff and supervisors to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
• Ensure staff uniforms and presentation are up to standard and that Retail supervisor has implemented a cleaning roster
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
• End of shift/day: Ensure selling floor is replenished and ready for the next day

Inventory site management

• Ensuring product in store and storage is well maintained and accounted for, performing inventory counts as and when requested
• Responsible for following all goods receiving procedures and requirements
• Work closely with the photo and F&B team and assist with position cover
• Troubleshoot any connection issues, or POS issues with remote assistance
• Executes corporate directed price changes and markdowns
• Ensure operation of Butterbeer stand including following local H&S requirements and cleaning protocols
• Any other tasks as assigned by Neon Retail Management.

Required Education and Experience:

• A minimum of 2 year in a retail management or similar related position
• Preferably certified with a food safety hygiene certification.
• Must be able to work a flexible schedule, weekends and evenings
• Knowledge of POS systems
• Must be able to perform all retail and F&B floor functions.
• Stock/retrieve merchandise, lift/push/pull 10-15 kgs and unload shipments.
• Excellent verbal and written communication skills, effective communication with all management and staff.
• Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own actions
• Computer literacy and confidence, particularly with Excel
• Strong eye for detail and numbers