Key Responsibilities:
Sales focus (with focus on Women's Ready-To-Wear)
- Able to manage, drive and achieve KPI(s)
- Supervise and motivate team to achieve daily and monthly sales targets.
- Analyze the metiers sales results monthly to share with Supervisors for performance evaluation and action plan
- Coordinate and execute sales plans, marketing events and promotion programs with the team
Customer Service
- Ensure Hermes Client Experience standards are executed in a consistent manner.
- Recommend creative ideas to build/develop a strong regular clientele.
- Regularly evaluate the mystery shopping results and customer service skills of staff.
- Provide coaching to Supervisors on soft skills as and when necessary.
- Identifies and handles client enquiries and complaints when escalated.
Operations
- Assist Boutique Manager to manage and oversee the daily store operations.
- Ensures store presentation is consistent with the brand image.
- Ensure proper security measures are enforced across processes and store.
- Always ensure a high standard of grooming of all staff in the Boutique.
Team Leading
- Responsible for driving a positive team culture and healthy work environment.
- Foster a strong team spirit and always leading in an exemplary manner.
- Organize and facilitate morning briefing with Store Manager daily for related topics.
- Monitors, coaching and assists Supervisors for all new staff onboarding.
- Oversee team's development by providing on-the-job training, product training, soft skills training etc.
Other Duties
- Support SA and SSA recruitment as and when necessary.
- Provides inputs and assists Boutique manager in management reports.
- Perform yearly appraisals for the team reporting to the individual.
- Perform any other duties that may be assigned from time to time by Boutique Manager.
Requirements & Capabilities:- At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity, with strong background in Womens Ready-To-Wear.
- Passion in retail industry with good selling skills.
- Likes fashion and appreciates quality products.
- Fluent in English.
- Must be a good team player, pleasant, service oriented and self-motivated.
- Strong team building, interpersonal and communication skills.
- Strong analytical and problem-solving skill set.
- Hands on computer knowledge of MS Office.
- Able to work shifts/ weekends and public holidays
A creator, artisan and seller of high-quality objects since 1837, Herms is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Herms cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal mtiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.
