Job Purpose
You are required to perform underwriting for all applications received at Customer Service (CS) for policies post-inception and Post-Claims Underwriting (PCU).
The Job
- Provide underwriting advice for cases requiring post-claims underwriting.
- Perform underwriting for applications received at CS requiring underwriting post-inception
- Provide prompt case management support (e.g. to explain the rationale on underwriting decisions regarding loading/ exclusion/ postponed/ declined) to financial representatives through e-booking, meet up sessions, emails and phone calls and to provide prompt assistance as and when required.
- Ensure department's KPIs are achieved.
- Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
- Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
- Highlights any potential concerns /risks and proactively shares best risk management practices.
- Be involved in projects and duties as and when required by supervisor.
Requirements
- Degree with at least 3 to 5 years underwriting experience for life, disability, long term care, accident and health applications
- Non-degree holders who have relevant experience in underwriting may be considered
- Good team player with an eye to details
- Strong analytical skills with the ability to work under pressure, and customer service orientated
- Good interpersonal and communication skills
- High level of integrity, takes accountability of work and good attitude over teamwork.
- Takes initiative to improve current state of things and adaptable to embrace new changes.
About Great Eastern
Established in 1908, Great Eastern places customers at the heart of everything we do. Our legacy extends beyond our products and services to our culture, which is defined by our core values and how we work. As champions of Integrity, Initiative and Involvement, our core values act as a compass, guiding and inspiring us to embrace the behaviours associated with each value, upholding our promise to our customers - to continue doing our best for them in a sustainable manner.
We work collaboratively with our stakeholders to look for candidates who exhibit or have the potential to embrace our core values and associated behaviours, as these are the key traits that we expect from our employees as they develop their careers with us.
We embrace inclusivity, giving all employees an equal opportunity to shine and play their role in exploring possibilities to deliver innovative insurance solutions.
Since 2018, Great Eastern has been a signatory to the United Nations (UN) Principles of Sustainable Insurance. Our sustainability approach around environmental, social, and governance (ESG) considerations play a key role in every business decision we make. We are committed to being a sustainability-driven company to achieve a low-carbon economy by managing the environmental footprint of our operations and incorporating ESG considerations in our investment portfolios; improving people's lives by actively helping customers live healthier, better and longer; and drive responsible business practices through material ESG risk management.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.
