Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix
- Notifies participants in the Incident Management process when standards and procedures are not being followed
- Reroutes misdirected incidents which have not been handled in a timely manner
- Escalates issues in a timely and appropriate manner
- Identifies incidents which need special attention or escalation
- Identifies exceptions and deviations, as well as management of these situations
- Notifies participants in the process when standards and procedures are not being followed
- Facilitates the resolution of issues with items not complying to process
- Oversees creation and availability of process reports and analyzing reports
- Oversees completeness and integrity of information collected to conduct daily operations
- Establishes measurements and targets to improve process effectiveness and efficiency
- Acts as an escalation focal point for all roles involved in the process
- Carry out tasks assigned by the team manager, which help to prevent potential incidents
Requirements
- Possess some technical knowledge of Linux, Solaris and Unix hardware, operating system and system services (volume manager, file system, NTP, DNS, clustering, SSH, TSM, ITM etc)
- Willingness to work in a 12-hour rotational shift roster. Shift roster will be decided by team manager
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements
Primary Location
Singapore-DBS Asia Hub
Job
Technology
Schedule
Regular
Job Type
Full-time
Job Posting
Sep 22, 2024, 8:14:26 PM
