Job Description
The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from picking up of stocks and amenities and to maintain the cleanliness of operational pantries according to HACCP standards.
Primary Responsibilities
Executes Butler Runner Core Tasks
- Collect daily amenities such as fruits, special amenities and stocks and to distribute them to operational pantries and appropriate storage spaces.
- Maintain the cleanliness of all butler operational pantries and store according to audit standards at all times.
- Receive and replenish stocks such as fruits and minibar items.
- Napkin folding, silverware polishing and chinaware cleaning.
- Assist to discard old fruits and replenish with new.
- Picking up of welcome drink ingredients.
- Handle breakage process on a weekly basis.
- Update all HACCP any audit trackers in a timely fashion.
- Inventory management of butlers OS&E and organize storage spaces.
- Perform any ad-hoc non guest facing duties which are assigned by butler leadership team.
- Performs any other duties and responsibilities that may be assigned.
Qualifications
Candidate Profile
Knowledge and Experience
- Diploma from School for Tourism and Hotel Management.
- Minimum 2 years relevant experience.
- Excellent communication skills in English and ability to communicate in a second language is preferred.
Competencies
- Possesses strong interpersonal skills and ability to communicate in second language.
- Ascertains and addresses guest/colleague needs.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyses and resolves problems, exercises good judgment and with a high degree of professionalism.
- Prioritises and organises work assignments and delegates work effectively.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Possesses good computer and property management system skills.
- Embraces and responds to change effectively.
- Creativity.
- Experiential focus.
- Local market knowledge.
- Understands international luxury travelers and their needs.
- International level of quality and non-hotel experience a plus.
- Multi-cultural understanding.
Additional Information
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
