Job Duties Ensuring a high level of quality in the services and deliverables provided by the company
Involved in the quality assurance and service level agreement of maintenance projects
Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
Manage and ensure timely delivery of projects
Liaising with clients to discuss and identify their project requirements
Evaluate and resolve any discrepancies and problems that arises during project delivery
Actively engaging customers to find out their level of satisfaction with the services provided
Initiate processes to improve the service level provided by the company
Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
Ensure project output consistently meets requirements and standards
Conduct User Requirement Workshops
Conduct User Training sessions
- Qualifications and Skills
Minimum Degree in Information Technology, Computer Science or equivalent.
Preferably at least 1 year of experience in IT Software or related field.
Certifications in Project Management are advantageous.
Working knowledge in MS Office, Project Management and Visio.
Able to handle multiple tasks/projects simultaneously.
Customer-oriented person with excellent communication skills, both written and verbal.
Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.
https://www.wphdigital.com/notices
Job Type: Full-time
Pay: $2,
- 00 - $4,500.00 per month
Benefits: - Professional development
Promotion to permanent employee
Schedule:
Supplemental Pay:
Education:
- Bachelor's or equivalent (Preferred)
Experience:
- Associate Consultant: 1 year (Preferred)
Work Location: In person
