Associate Engineer
Date: 29 Jul 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what its like to be with an Employer of Choice*. Together, lets create a brighter digital future for all.
- Awarded at the HR Fest Awards
Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtels Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!
Make an Impact by:
Answer SingTel IPVPN and MS support calls within the targeted Service Level
Provide First Call Resolution (FCR) technical support to SingTel Enterprise customers via phone and email
Log reported faults into ticketing system
Provide helpdesk support for general services
Provide 1.5 indepth level troubleshooting for IPVPN and MS Services
Manage proactive monitoring service within the targeted Service Level
Provide timely updates to customers on the status of outstanding issues within targeted Service Level
Manage customers fault enquires and provide quality assistance
Manage incident ticket queue within target defined
Support team KPI to meet Time to Restore
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Provide escalation to relevant party on prolong outages.
Manage email within the targeted Service Level
Manage customers special requirements and processes
Manage coordination within inter-cross operational supports to ensure speedy fault resolution
Review and improve operational processes to enable operations staff to operate effectively.
Skills for Success:
Diploma in Computer Science, Engineering, or a related field.
1 to 2 Years of experience in the IT Telco industry is preferred
Willing to perform 12hours rotative shift or 8.5hours staggered shift.
Knowledge of the principles of IP addressing, address management, sub-netting and WAN & Ethernet technologies
Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous
A good team player with good interpersonal and communications skills.
Your Career Growth Starts Here. Apply Now!
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
