Overview and purpose of the position:
As part of the Research Office Finance team, the incumbent will play a critical role in ensuring the efficient and accurate processing of claims. You will be responsible for investigating, verifying, and processing claims from various sources. This position demands a keen eye for detail, excellent problem-solving skills, and the ability to communicate effectively with both internal and external stakeholders.
Key responsibilities:
- Claim Verification: Verify the authenticity and accuracy of incoming claims, ensuring they meet all required criteria and documentation.
- Investigation: Conduct in-depth research to resolve any discrepancies, inconsistencies, or potential issues within the claims.
- Data Entry: Accurately input and record claims data into the company's claim processing system, maintaining high levels of data integrity.
- Petty Cash Count: Assist in the regular counting and reconciliation of petty cash funds, ensuring proper documentation and compliance with company policies.
- Audit for Grant Claims: Participate in grant claim audits, working closely with team to ensure compliance with grant funding requirements.
- Communication: Collaborate with claimants and other departments to gather additional information, request missing documentation, or provide updates on claim status.
- Documentation: Maintain detailed records of all claim activities, interactions, and outcomes.
- Timely Processing: Meet established deadlines for claim processing and ensure prompt resolution of claims.
- Ad Hoc Matters: Handle any other ad hoc mattes that may arise.
Requirements:
- In a relevant field (e.g., Accountancy, Business, Finance, or a related discipline).
- Prior experience in claims processing or a similar role is preferred.
- Attention to details and high level of accuracy.
- Excellent communication and interpersonal skills.
- Organized, independent and a collaborative team player.
- Proficiency in using claim processing software and MS Office applications.
- Ability to handle sensitive and confidential information with discretion.
