Careers That Change Lives
Engineers are indispensable to achieving our Mission. Thats why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship and the guidance you need to continue to develop your expertise. With roles in specific business units, as well as at the corporate level, youre sure to find an opportunity to make an impact thats right for you
The Associate Field Technical Service Specialist is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
You will be the contact point with the local customers pertaining to equipment services, and may be responsible for providing quotations and negotiating discounts within the approved DOA.
A Day in the Life
Your responsibilities will include, but are not limited to:
Perform technical activities requiring considerable judgment, and participate in minor projects, including performing tests, interpreting data, developing reports
Ensure test tool and spare parts are available while on the field
Maintain relationships with the biomedical engineers, in-country commercial organization, and customers
Provide supervised assistance to the commercial team during product demonstrations, and provide guided communication to customers on product lifecycle management, product upgrades, and upcoming new product introductions
Display knowledge and expertise on Medtronic products, and advise internal and external customers during discussions
Ensure all documentation and system entries are fully completed in a timely manner
Must Have
Bachelor's Degree is required
0 years of experience required
Your Profile
At least 1 year of experience working with medical devices, either within a healthcare company or within the hospital (ICU or Operating Theater)
Diploma or Degree in Engineering / Biomedical Engineering
Basic knowledge of ISO13485 / Good Distribution Practice for Medical Devices (GDPMD)
Basic knowledge in Electrostatic Discharge (ESD) precautions and practice
Basic knowledge with SAP / ServiceMax
Valid local drivers license and vehicle
Able to lift a maximum of 15kg of equipment, unassisted
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Lets work together to address universal healthcare needs and improve patients lives. Help us shape the future.
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
Our global well-being program supports your physical, emotional, social and financial well-being.
Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
