At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. Youll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the access to healthcare.
The Associate Field Technical Service Specialist is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.
Responsibilities may include the following and other duties may be assigned:
Provides on-site technical support during the installation, implementation and maintenance of company products.
Ensures adequate records and systems are maintained.
Schedules personnel responding to critical situations to ensure that client's needs have been met and that the product/solution is fully functioning according to specification.
Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design departments attention.
May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.
Carries sales or service quota, generates service fees from clients with or without maintenance contract.
Must Have:
Bachelors degree or Diploma (Associate Degree) in Engineering
Your Profile:
Diploma or degree in Engineering
With drivers license is preferred
1-3 years experience in a customer environment
Requires some knowledge of techniques and practices typically gained through experience and/or education
Basic knowledge on troubleshooting methods/skills
Basic problem-solving skills
Effective verbal and written English communication skills
Basic knowledge in Microsoft Office
Basic knowledge of ISO13485 / GDPMD (Global Distribution Practice for Medical Devices) would be an advantage
Basic knowledge in ESD (Electrostatic Discharge) precautions and practice would be a plus
Some experience with SAP / Service Max
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
Our global well-being program supports your physical, emotional, social and financial well-being.
Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
We have generous employee referral programs, employees stock purchase plan, leave benefits, and more
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
