Job Description
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.
We're seeking a future team member for the role of Associate to join our HR Service Delivery team. This role is located in Singapore- Hybrid role.
In this role, you'll make an impact in the following ways:
- With limited guidance, implementation and monitoring of assigned activity or processing area (recruitment scheduling, offer letters, case management, benefits, compensation, disbursements, etc.) As the advanced level client service role undertakes complex or unprecedented assignments. Provides proactive customer service to clients, ensuring an efficient, well-managed process from end-to-end. Monitors workflow at each step, ensures completion and required approvals are in place; identifies roadblocks and follows through to resolution. Develops reports for more senior professionals and management on process interruptions and inefficiencies. Typically supports higher level staff on a large, complex or risky solution but may directly monitor a small to mid-sized solution, guiding and serving as a resource for peers and lower staff in its correct execution. May require country, region or subject matter expertise to perform role.
- As directed, provides analytical support for assigned process or solution. Organize and monitor incoming/outgoing data and the process flow. Follow up with clients to rectify missing or unclear data, signatory authorities, etc. and coach lower-level staff on improving adherence to process standards. Significant interaction across all HR COEs, advisors, and process areas.
- Serve as an escalation point for HR Contact Center, providing advice and support on issues which may be more complex or non-routine in nature, and which require additional consideration or data gathering before engaging an HR advisor or COE. Determines appropriate response (either on their own or through referral to the next level) and follows through to ensure resolution. Assists with assessing the quality and performance of solutions through analysis and interpretation of relevant data.
- Helps management to develop and standardize people solutions, providing relevant analysis of activities and other processes. Provides recommendations for improvement in efficiency, customer satisfaction, etc. Assists in implementation of SOPs, educating contact center staff and other HR stakeholders as required.
- Monitors assigned solutions and ensures all processing activities are conducted in compliance with organization standards as well as federal/state/country laws policies and regulations or industry standards. Escalates complex observations to higher level staff. May recommend solutions for corrective actions.
- No direct reports: provides guidance to more junior professionals as needed.
- This is an Individual contributor role; however, People leader experience would be added advantage for any future growth opportunities
- Scope is limited to the quality and accurate completion of own work. Contributes to the achievement of team goals.
To be successful in this role, we're seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 3-5 years of total work experience preferred.
At BNY, our culture speaks for itself. Here's a few of our awards:
- America's Most Innovative Companies, Fortune, 2024
- World's Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN 100% score, 2023-2024
- Most Just Companies, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
