The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.
Job Description
- Service Care Coordination and Case Management.
- Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
- Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
- Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
- Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.g. teaches the use of the Health Buddy for assessing their records and services (e.g. changing appointments).
- Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.g. OAS/SAP/SCM/SSNet.
- Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
- Performs health and social screenings for antenatal clients. (E.g. nutritional screening, mental health screening, home readiness and safety etc.)
- Maintains documentation and complete reporting requirements according to organisation standards.
- Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.
Requirements
- Diploma with 2 - 4 years relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 - 10 years relevant experience
- Ability to communicate effectively, both orally and in writing
- Possesses records maintenance as well as organizing and coordinating skills
- Strong word processing, receptionist and data entry skills
- Has knowledge of supplies, equipment and/or services ordering and inventory control
- Ability to maintain calendars and schedule appointments
- Ability to understand and follow specific instructions and procedures
- Skilful in the use of operating basic office equipment
- Ability to deal amicably with all levels of staff and external customers
- Ability to maintain confidentiality of records and information
- Supervisory skills
