The AV Service Engineer is responsible for providing technical support, data collection, coordinating maintenance and operation activities to ensure the optimal operation of autonomous vehicles.
Key Responsibilities:
Level 1 Troubleshooting and Technical Support:
- Provide on-site Level 1 troubleshooting support (when activated) and debugging for technical issues encountered. Work with Level 2 support to identify, diagnose, and resolve basic configurations concerns, or minor hardware malfunctions.
- Collaborate with specialized teams or senior engineers to escalate complex issues beyond Level 1 for further analysis and resolution.
- Offer comprehensive customer support by resolving queries, providing technical assistance, and ensuring customer satisfaction.
Data Collection and Analysis:
- Execute routine data collection processes from data loggers, onboard sensors, software systems, diagnostic tools and feedback forms
- Analyze collected data to identify performance patterns, trends, and potential areas for optimization or preventive maintenance
Maintenance Coordination:
- Conduct and facilitate regular inspections, diagnostic tests, and scheduled maintenance for all vehicle assets including on-board equipment to ensure optimal functionality and safety.
- Develop maintenance schedules, ensuring adherence to protocols and manufacturer's guidelines for regular inspections, software updates, and component replacements.
Documentation and Reporting:
- Maintain meticulous records of Level 1 troubleshooting procedures, data collection findings, and maintenance activities performed on the buses.
- Generate detailed reports outlining identified issues, recommended solutions, and actions taken for each maintenance task or diagnostic analysis.
Operational Coordination:
- Coordinate operational activities including scheduling, resource allocation, and route optimization for the AV fleet.
- Collaborate with engineering, operations, and management teams to facilitate coordination between technical tasks and operational requirements.
- Propose and implement improvements to enhance operational efficiency, reliability, and customer satisfaction.
- Any other additional duties not listed above but deemed appropriate for product and operations support by project basis.
Requirements (Must-Haves):
- NITEC or Diploma in relevant Engineering field
- Excellent communication skills and the ability to collaborate effectively with technical teams and stakeholders.
- Experience with hands-on troubleshooting of any of the following: electronics, circuitry, computers, software, mechanical installations
Requirements (Good-to-Haves):
- 1-3 years of hands-on experience in service engineering, technical support and/or operations coordination
- Good understanding of Class 4 autonomous buses equipped with SAE Level 4 autonomy, including sensor technology, control systems, and software.
- Proficiency in Level 1 troubleshooting, data collection methodologies, and coordination of maintenance activities for Class 3 and 4 vehicles and electronics equipment
- Familiarity with Unix (Ubuntu) environment
