Job Responsibilities
Pre-Implementation:
Support RFP preparation - i.e. custom project plans, self-bios, addressing of technical or system integration related queries.
Sales support - Join TB Sales and Relationship manager for key sales presentations on large pitches and provide input on areas related to technical solution, implementation processes, requirements, documentations, and timelines.
Share best practices - Consult with relevant stakeholders to gather existing best practices for the client.
Expert opinion - Provide expert opinion and insight to Sales and Product Managers and best paths of execution.
Implementation:
Project Management - Overall responsibility for the project management and success execution of each client implementation. The range of projects varies from standard to highly complex/customized cash management, liquidity management and trade finance solutions, such as Host to Host connection, SWIFT direct connection with corporates, Cash pooling, Interest Optimization, Supplier finance etc.
Deliver the agreed solutions - Be the single point of contact for client, work closely with Customer users, Customer IT vendors, internal partners such as TB Sales, RMs, HQ support team, In-country teams, IT department, Legal, Products and other relevant stakeholders to deliver the agreed solutions.
Ensure customer satisfaction - Ensure solution delivered meeting customer's business objectives and requirements.
Develop and Deepen Client Relationships - Engage with clients on a regular basis during project execution, provide training to clients, drive utilization and customers satisfaction and collect client's voices during the regular engagements, deepen the relationships with clients.
Collect feedbacks - Proactively collect feedbacks during implementation and share market information, business opportunities and necessary enhancement that will be helpful to TB Sales, Products and Coverage in addressing market place and/or client needs and requirements.
Supporting
Collaboration and stakeholder management.
Branch support - Provide necessary supports and guidance to in-country implementation teams in Asia.
Level 2 Client support - Provide level-2 client support to those regional clients with complex solutions delivered.
Others
Compliance - Adhere to all relevant policies, frameworks, and controls.
Report risk in a timely manner - Escalate/Report risk issue(s), if any, on a timely basis to Team Lead or head of department.
Advise and support junior team members.
Support team lead on ad-hoc tasks.
Job Requirements
Degree in Banking & Finance / Business / Economics /Computer Science or related is preferred.
Minimum 5 years working experience in implementation or project management, preferably in the areas of cash management or trade finance.
Knowledge of ERP(SAP, Oracle) functions and Coding, Coding Practices and Middleware interfaces.
Expertise as API Subject matter expert with knowledge industry standards such as JSON, ISOXML, RESTful Web Services
Knowledge in industrial banking system and format.
Strong transaction banking product knowledge in one or more product areas (cash management, liquidity management, trade finance, supplier chain finance, etc) with a strong track record of implementation experience.
Good understanding the various types of connectivity and security protocol, SWIFTNET knowledge will be an advantage
Demonstrated ability to perform within a matrix organization and regional multi-country franchise.
Strong team player with good communication and interpersonal skills
Ability to operate in a multi-tasking environment, meet deadlines, and work with a wide range of sensitive and confidential issues.
Ability to take initiative, work independently and to accomplish tasks with minimum supervision.
Strong strategic mindset with proven analytical skills.
Certification in project management and Cert ICM is an advantage.
