About Getz
Getz is a leading force in F&B digital transformation, providing an integrated suite of in-store and online solutions, including CRM, POS, QR ordering, Payment Terminals, and Marketing Sponsorships. Tailored for small to medium-sized F&B businesses, our solutions empower restaurants to grow through automation, cost reduction, and seamless payment integration. Trusted by over 1,300 restaurants across Southeast Asia, Getz is committed to helping the F&B sector thrive.
Job Overview
The B2B Consulting Manager plays a critical role in building and nurturing lasting relationships with F&B clients, guiding them to leverage Getz's modular solutions for increased sales, operational efficiency, and enhanced customer loyalty. Success in this role requires a strong understanding of F&B industry dynamics, exceptional client management skills, and a consultative approach to effectively sell and upsell Getz's tailored solutions, driving measurable business growth for our clients.
Key Responsibilities
1. Consultative Selling
- Provide tailored consultations to deeply understand each client's unique business challenges and goals.
- Identify and recommend Getz solutions (e.g., CRM, Instore QR, Payment Terminal, Online Pickup, and Delivery) that address specific client needs and align with business objectives.
- Conduct pre-meeting research and develop presentations that communicate value clearly, followed by customized post-meeting proposals and follow-ups.
- Educate clients on how Getz's solutions can enhance sales, reduce costs, and streamline their operations.
2. Client Relationship Management
- Develop and maintain strategic relationships with F&B business owners and key stakeholders to build trust and encourage ongoing engagement with Getz's solutions.
- Act as the primary account manager for clients, consistently providing support, addressing inquiries, and ensuring client satisfaction.
3. Onboarding and Solution Implementation
- Partner with project managers, technical, and support teams to ensure seamless client onboarding and implementation of solutions.
4. Client Re-Education and Upselling
- Stay current on F&B industry trends, competitor products, and evolving client needs to provide insightful recommendations.
- Regularly re-engage clients with updates on new features, and untapped potential within their existing Getz solutions, encouraging ongoing use and increasing ROI.
Key Skills and Qualifications
- Experience: 3-5 years in B2B consulting, client management, or account management, ideally within the F&B or tech/SaaS sectors. Candidates with no experience may also be considered.
- Sales Acumen: Strong consultative selling skills with a proven track record in account growth and upselling.
- Communication Skills: Excellent verbal and written communication skills able to explain complex concepts simply and relate them to F&B business goals.
- Analytical Skills: Skilled at assessing client needs, analyzing data, and proposing solutions that align with client objectives.
- Industry Knowledge: Familiarity with F&B operations, digital transformation trends, and POS/CRM solutions.
- Customer Focus: Passionate about delivering long-term value to clients and dedicated to building strong, enduring partnerships.
Benefits
- Competitive base salary with an attractive commission structure for new sales, upsells, and renewals
- Transport allowance
- Opportunity to work in a dynamic, growth-oriented environment and make a tangible impact on the F&B industry
- Professional development opportunities to advance skills in consulting, sales, and digital transformation
