Backend Office System Operator (2-years renewable contract)

Role Profile

The purpose of the role is to verify and consolidate parking infringements from CCTV footage for customers.

Key Responsibilities:

• Scan, note down and verify any parking infringements from the CCTV monitors
• Validate all incoming traffic infringements and submit to BOS Team Lead.
• Attend to enquiries regarding verification of traffic infringements and other related services
• Report faulty cameras or breakdowns
• Coordinate with Technical Support team on camera repairs and adjustments
• Resolve all in scope enquiries and take appropriate escalation actions when required
• Other duties as assigned

Competence (Knowledge, Skills and Abilities):

• Knowledge of illegal parking violation rules
• Basic computer skills

Requirements:

• Able to converse well with customers on enquiries
• To be colour-blind free

Education & Experience:

. Minimum O Level or equivalent

. Preferably with experience working with CCTV systems