Bank Operations Officer (Retail Banking - Cards Member Services)

Job Description:

. Process customers requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications

. Complete all requests with accuracy and within the agreed Service Level Agreement

. Manage and resolve customers and business units feedback/complaints and queries promptly

. Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team

. Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Job Requirements:

. Diploma/Degree Holder

. Preferably 1 - 2 years of relevant banking experience/candidates without relevant experience welcomed to apply

. Able to multi-task and cope with change and diversity in a fast-paced environment

. Possess strong analytical and problem solving skills, able to think objectively and think outside the box when analyzing issues

. Meticulous with an eye for details and quality mindset

. Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations

. Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint

. Team player, self-motivated and resourceful