Bar Supervisor - Basilico Bar

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Bar Supervisor is responsible for overseeing floor operations in Basilico Italian bar, ensuring guests receive exceptional service in line with our standards. This role requires expertise in Italian spirits, general beverage knowledge, and coffee barista skills.

What will I be doing

As the Bar Supervisor, you will be responsible for the following tasks to maintain high standards:

• Deliver outstanding customer service, keeping guest satisfaction at the core of every action.
• Actively promote the bar's offerings and Italian spirits/cocktails to guests, creating a unique and memorable experience.
• Perform all duties with a focus on safety and cleanliness, ensuring both personal and team safety in the workplace.
• Maintain a strong knowledge of Italian spirits, vermouths, amaro's, classic cocktails, wines, and beverages, and confidently explain menu items to guests.
• Demonstrate barista skills by preparing a variety of Italian-style drinks with precision and consistency.
• Provide recommendations based on guests preferences, dietary restrictions, and taste profiles.
• Complete daily checklists for preparing the bar and floor for service, ensuring everything is ready and up to standard.
• Welcome guests warmly, assisting with bags, coats, or any special requests, and ensuring they feel at home.
• Immediately follow up on guest inquiries and ensure guest satisfaction throughout their visit.
• Take personal responsibility for the guest experience, ensuring each guest has a positive and memorable visit.
• Maintain a clean and organized bar and floor area, adhering to operating and hygiene standards.
• Assist team members with service, keeping a strong team focus and fostering a cooperative atmosphere.
• Display professionalism and a friendly attitude, using polite language and maintaining a positive demeanor.
• Report any accidents, incidents, or issues to management promptly.

What are we looking for

A Bar Supervisor should bring a proactive attitude and the following qualifications:

• Education in Hospitality, F&B, or equivalent experience.
• Proficiency in English, with Italian language skills a plus.
• Knowledge of Italian spirits, wines, and general bar service.
• Coffee barista skills, with an understanding of Italian coffee culture.
• Enthusiastic and motivated, showing commitment to guest satisfaction and continuous learning.
• Adaptability, responding quickly to the needs of the bar and guests.
• A team player, showing support and cooperation with colleagues to achieve goals.
• Ability to remember and promote menu items confidently.
• Positive attitude and open-minded personality.
• Willingness to work flexible hours as needed.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!