Tasks and Duties:
- Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
- Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
- Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly.
- Wash dishes and serving utensils as needed.
- Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required.
- Secure liquors, beers, wines, coolers, cabinets, and storage areas.
- Document pertinent information in department logbook.
- Forecast additional meal requirements and cater to special requests for food and drinks preparation.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
Qualifications and Requirements:
- Certificate or Diploma in Hotel Management / Hospitality.
- At least 3 years in a similar role in the hotel and F&B industry
- Experience in international hotel chain or private clubs is highly preferred
- Bilingual in English and Chinese
Able to start immediate or at a short notice is a huge plus.
