Beauty Store Manager (Multiple Positions)

About our company

NOVELA is Singapore's first multi-brand premium beauty retail store established in 2012. We focus on the integration of international hidden gems and cult favorite products aimed at providing consumers with a premium shopping experience at all retail stores islandwide. At present, we have 7 retail stores in the following locations:

Premium outlets: Novena Velocity, Bugis Plus, Tampines 1 and PLQ

Outlets: IMM, Yuehwa and Waterway point

Job Description

Achieve sales target

Oversee and drive store sales performance with the team

Set sales target goals for store Beauty Advisor

Analyse and produce scheduled sales reports by organizational standards

Facilitate implementation of organisation strategies and document sales transactions

Deliver service excellence

Lead the team with a clear service vision

Establish and develop service operations to ensure a seamless customer experience

Manage resources to ensure the smooth store operations

Ensure quality customer service across all store Beauty Advisors

Develop a service recovery framework to ensure customer satisfaction

Analyse service quality, review customer satisfaction levels and establish relationships with customers

Deliver operations excellence:

Oversee retail administration and assign staff duties according to operational requirements.

Control inventory and manage store facilities

Develop and enforce store security/safety policies and procedures

Coordinate crisis response and recovery activities by business continuity policies

Ensure Visual Merchandising meets brand standards

Optimize retail space usage

Promote compliance with corporate governance requirements

Oversee the processing, fulfillment, and handling of customer orders, including returns

Engage in innovation and productivity initiatives:

Lead and motivate the team to contribute to productivity improvement and innovation initiatives

Conduct productivity assessments to identify potential enhancements

Develop and implement action plans for productivity and innovation initiatives

Lead initiatives to introduce new products or services as required

People Management:

Provide direction and guidance to team members

Promote diversity within the workforce and support team decision-making

Contribute to recognition of team performance.

Job Requirements:

Minimum 5 years of experience managing a store

5 days work week based on Roster

44 hours a week

Passionate about beauty and retail industry

Excellent customer service and sales driven

Good team player with a positive personality