Job Description
The position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.
Primary Responsibilities
Manages All Porterage Tasks
- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all residents and guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the hotel surrounding areas.
- Ensures the smooth running of all hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
- Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
Participates in the Raffles Hotel Singapore Arrival and Departure Experience
- Supports and assists the Doorman and Reception teams during every resident arrival and departure.
- Supports and monitors activities the drop-off and pick-up of valet-parked vehicles and the taxi and hired car queue according to priorities.
Acts as Supporting Element of the Entire Guest Journey
- Works closely with all hotel colleagues to create efficient, yet personalised service encounters for all residents.
- Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.
Improves Quality of Product and Services
- Ensures guests receive the experience and service as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by the management.
- Adheres Workplace Safety and Health (WHS) policies and procedures.
- Performs any other duties and responsibilities that may be assigned.
Qualifications
Candidate Profile
Knowledge and Experience
- Minimum of 2 years of relevant experience in the hotel industry.
Competencies
- Possesses strong interpersonal skills.
- Ascertains and addresses guest/colleague needs.
- Trains and motivates individuals and creates and maintains a cohesive team.
- Focuses on service with an eye for detail and an approachable attitude.
- Works well under pressure, analyzes and resolves problems, and exercises good judgment and with a high degree of professionalism.
- Prioritises and organises work assignments.
- Self-motivates and shows good initiative in a dynamic environment.
- Ensures security and confidentiality of guest and hotel information.
- Embraces and responds to change effectively.
Additional Information
Benefits of Joining Raffles Hotel Singapore
- 5-day Work Week.
- Duty Meals are provided.
- Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit Dental/Optical/Vacation Expenses/Children's Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
