Billing Analyst

Job Profile BillingAnalyst

Responsibilities

Billing- Monitor and ensure that the monthlybillingis complete and accurate.

Analyze and performbillingadjustments timely and accurately to customer

accounts making sure that the proper levels of authorization and documentation are in place

Process manual invoices/credit memos and order quotes as requested

Review Invoices and conducts variance analysis, with sign off required

Coordinate monthly invoice run to ensure accurate and timely customerbillings

Manage the Customers Cases in SFDC (ECM) timely and accurate manner to meet all internal SLAs.

Assist in month end close related tasks.

Assist in Audits & SOX controls

Works closely with cross functional organizations to respond to customer

inquiries and resolve potential customerbillingissues

Resolve and trackbillingissues as they arise working with the upstream teams to

fix root cause problems (e.g. SLA credits, install date discrepancies)

Acts as First Line Support for approval requests and deal inquiries

Project Management - Participate on UATs, projects and ad hoc assignments as needed

Implement and document processes and procedures required by SOX

Provide input into the on-going development and support ofbillingsystems, processes, and policies System Operational Support

Drives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficiencies

Assist in the training and coaching

Qualifications

Bachelor's degree required

2+years experience preferred

Ability to work independently and self-motivated

Strong analytical data mindset

Good communication (both spoken and written) and interpersonal skills

Proficient in Excel and PowerPoint