Job Description:
The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.
Area of responsibility:
- Key point of contact in Asia for tier-3 browser related support for incident and service request.
- Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
- Create and update baseline settings documentation for all browsers across all platforms.
- Maintain Intune CSP and related policy configuration.
- Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
- Create and maintain Knowledge Base articles for the web browsers topics.
- Create and update baseline documentation for all browsers across all platforms.
- Collaborate with Packaging Team for deployment of browser frontend technologies.
- Troubleshoot complex issues with vendors.
Technical requirements:
- Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
- Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
- Good knowledge in MEM Windows applications fundamentals.
- Good knowledge in Microsoft registry.
- Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
- Intermediate scripting skills in Microsoft Powershell.
Pre-requisites:
Experience Level: L3
Skillset:
- Minimum 8 years of IT support experience with at least 2 years experience in tier-3 browser support.
- Good business writing skills in documentation drafting.
- Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
- Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third party browser publishers KB articles and guides.
- An independent and dependable team player.
Education:
- Bachelor's Degree in Computer Science / Information Technology / Engineering or similar
- Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.
