Lead and manage the overall project, including coordinating team members and stakeholders.
Develop and maintain project plans, schedules, and resource allocations.
Understand user processes and business strategies to gather and define business requirements.
Collaborate with stakeholders to discuss, plan, and optimize both system solutions and user operation processes.
Support users during UAT (User Acceptance Testing) by creating test scenarios, managing the testing process, and handling change management.
Listen to and address client issues and concerns to strengthen the business relationship and resolve potential risks.
Provide continuous support to enhance client satisfaction and business opportunities.
Requirements:
At least 5 years of experience in IT Service Management (ITSM), covering all phases (e.g., ITIL).
At least 5 years of experience in business requirements gathering and definition.
At least 5 years of experience working in the banking industry with a strong understanding of products like deposits, loans, remittances, trade, and treasury.
At least 1 year of data analysis experience.
Project management experience, including documentation and report creation in tools like PowerPoint, Excel, and Word.
