The Business Analyst will be part of a team that manages product development, implementation and continuous improvement of crew IT applications and systems in Flight Ops Division, Integrated Crew Operations and Planning Department. The ideal candidate will have a strong background in systems management, a deep understanding of operational requirements, and a passion for technology-driven solutions.
Key Responsibilities
- Playing a key role in project management, ensuring timely and within-budget delivery.
- Review training and qualification records within crew products, identify and redesign systems, processes, and reports for improvements to ensure crew training and qualifications meet regulatory and compliance requirements.
- Develop user stories and define system objectives and acceptance criteria, ensuring they meet operational and compliance requirements.
- Collaborate with IT and software development teams to design and enhance system functionalities.
- Develop and maintain strong relationships with key stakeholders including IT and software development teams to manage product releases.
- Prepare user requirements and tender specifications for new systems.
- Prepare and submit cost justification paper to management.
- Evaluate tender proposals and submit recommendation to management.
- Perform user acceptance testing.
- Develop and implement change management plan.
- Conduct user training and system documentation.
- Conduct risk assessment and business continuity exercise as required.
Requirements
- You should possess a recognized University degree, preferably with Honours in Computer Science or Information Science or Technology.
- Good knowledge in project management, analytical, problem-solving skills and decision-making abilities.
- Outstanding communication and interpersonal skills, capable of working effectively with cross-functional teams.
- Experience in managing IT projects and excellent understanding of operational processes and regulatory requirements related to crew management will be an advantage.
- Entry level candidates with relevant internship experience might be considered
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
