1. Business Analysis
- Engage business and operations stakeholders for functional requirements, analysis and documentation (URD, RTM, Test Scenarios, etc.)
- Review, validate, prioritize and plan stakeholder enhancements and requirements
- Provide viable and innovative solutions to improve operational efficiency, standardization, user experience and deliver business initiatives
- Engage and communicate with stakeholders (Heads of Department, Head Office, Regional, internal IT teams, Business & Process Owners and vendors)
- Review and signoff artefacts and solutions provided by technical teams and vendors
- Provide SIT, UAT, regression testing and rehearsal testing support
- Conduct user training and workshops
- Ensure successful implementation of solution
2. Project Management Support
- Support project feasibility study
- Define work breakdown structure and tasks for Requirements Definition, User Acceptance Test, and Migration Phase
- Support Change Management and control scope creep
- Support Risk & Issue Management
- Support project execution and solution delivery within budget, and schedule.
- Support Stakeholder Management
3. BAU Management
- Provide timely support to users during incidents, change requests, enquires, and BCP exercise
Job Requirements
- Bachelor's degree in Management Information System, Computer Science or Applied Science with min. 8 years of related work experience
- Min. 5 years of business analysis experience in a bank of financial institution.
- Experience with Payments / Remittance systems, SWIFT ISO20022 CBPR+, SWIFT MT Standards, Clearing schemes (ACH, RTGS, RT) across Asia Pacific region
- Good understanding and appreciation of Payment Operational workflows, Business operating model and operational compliance & risk management
- Knowledge in Cash Management Products, Channels, Core Banking / Accounting, AML Screening and FX/Treasury
- A proactive team player who is result driven
- Possess strong stakeholder management skill
- Excellent communication, presentation and interpersonal skills
- Project Management certification is a plus
- Hands-on experience in database querying and scripting
- Familiar with Java and web-based applications, and understanding of robust application design principles
- Good understanding of system interface protocols
- Good understanding of infrastructure and system resiliency
