Job responsibilities:
Collaborate with team members to implement improvement initiatives, including:
- Analyzing the workload for each project and task
- Adjusting the master schedule for each project
- Gathering business requirements from users and drafting relevant documents (e.g., Business Requirement Definition, workflows), while working closely with users to finalize these documents.
- Analyzing transaction data and business processes to refine the business logic.
- Reviewing the System Functional Requirements document.
- Planning and supporting User Acceptance Testing.
- Handling other relevant tasks, such as facilitating meetings, documentation, and proposing further improvements.
Requirements:
- Over 3 years of experience in IT Service Management (ITSM)
- Minimum of 3 years of experience in business requirements gathering and definition.
- More than 2 years of experience in the financial industry
- Over 1 year of data analysis experience
- Possess documentation experience in a project management context (Proficiency in PowerPoint, Excel, and Word is required)
