Business Call Centre Manager

We want you and we would like to journey with you to help you achieve your career purpose that commensurate with an attractive benefits/ commission and an integrated work life harmony.

Roles and Responsibilities

. Make outbound calls to prospective clients using provided scripts and leads.

. Persuade potential clients to schedule a tentative appointment with our sales representative.

. Data Management: Performing accurate data entry and maintaining records of leads and appointments.

. Recruit, train and supervise other telemarketers under the team

. Talent Acquisition: Recruitment of potential sales managers, via cold-calling and scheduling interviews (This responsibility will be handed out once the call support specialist has mastered the other above responsibilities)

The ideal candidate will be:

. Highly Organized: You can manage multiple tasks efficiently.

. Detail-Oriented: You pay attention to the finer details to ensure accuracy.

. Time-Savvy: You manage your time effectively to meet deadlines.

. Articulate: You communicate clearly and professionally. Good phone etiquette is a must.

. Hardworking: You are dedicated and take pride in your work.

Requirements:

. Proficient with technology and office software, such as Microsoft Outlook, Google Calendar, Google Sheets.

. Fluent in written and spoken English. It will be a huge advantage if you are strong in another language to communicate with potential clients.

. Proven experience as Talent acquisition consultant / HR consultant / or similar position will be an advantage.

. Min. 2 years of customer service/ Telemarketer/ cold calling in a call center environment experience.

. Able to communicate effectively and professionally over the phone.

. Confident and pleasant personality.

. Willing to learn the trades of recruitment

. Able to work independently and be a team player.