Job Overview:
We are seeking a motivated and detail-oriented Business Development and Customer Service Manager to join our team. This role is critical in managing and enhancing client relationships, driving growth in corporate and group bookings, and ensuring excellent service standards. The ideal candidate will be responsible for managing client bookings, optimizing restaurant orders, and developing business strategies to boost customer engagement and loyalty. Additionally, they will handle phone and online inquiries, ensuring all reservations are processed efficiently.
Key Responsibilities:
1. Client Relationship Management:
- Manage and retain relationships with existing clients, ensuring high levels of customer satisfaction and loyalty.
- Serve as the main point of contact for clients, addressing queries and resolving issues promptly.
- Regularly update clients on new offerings, menu changes, and special events to encourage repeat business.
2. Corporate and Group Bookings:
- Drive growth in corporate and group bookings by developing strategies to attract new business opportunities.
- Collaborate with marketing to create and promote packages tailored for corporate clients and events.
- Coordinate closely with the operations and kitchen teams to ensure seamless service for all large bookings.
3. Order and Booking Management:
- Manage phone calls and online inquiries for reservations, responding promptly to secure bookings and answer client questions.
- Oversee client bookings and orders to the restaurant, ensuring accuracy and timely service.
- Monitor and manage the reservation system, keeping track of upcoming bookings and optimizing seating arrangements.
- Communicate any special requests or requirements from clients to the relevant departments to ensure excellent service delivery.
4. Business Development:
- Identify potential clients and develop strategies to convert them into loyal customers.
- Analyze market trends and competitor activities to inform new service offerings and business development initiatives.
- Set and achieve sales and growth targets, tracking progress and reporting regularly to management.
5. Customer Service Excellence:
- Provide exceptional customer service, handling inquiries, complaints, and feedback professionally.
- Train and mentor team members on customer service best practices and ensure adherence to standards.
- Regularly assess service standards and implement improvements as needed.
Requirements:
. Proven experience in business development, customer service, or hospitality management.
. Strong communication and interpersonal skills, with a focus on relationship-building.
. Ability to work independently and collaboratively with cross-functional teams.
. Proficiency in CRM software and reservation management systems.
. Problem-solving skills, with a proactive approach to handling client issues and needs.
. Business proficiency in English and Mandarin Chinese is required
