Business Development Support Associate

Who we are:

Founded in 2014, Tiger Brokers is a leading global online broker. Tiger uses its next-generation technology to enable clients to trade a wide range of securities across multiple global markets and currencies. Clients may use Tiger's flagship mobile trading APP, Tiger Trade, to trade equities in The U.S., Hong Kong, Singapore, and Australia as well as futures, options, and funds. Tiger Brokers has offices in Singapore, New York, Beijing, Auckland, and Sydney and employs over 800 people. The firm presently holds brokerage licenses in Singapore, The U.S., New Zealand, and Australia. In March 2019, Tiger Brokers was listed on NASDAQ with the ticker TIGR. Tiger Brokers is backed by a prestigious group of shareholders, including Interactive Brokers, Xiaomi, ZhenFund, and noted investor Jim Rogers. The firm has also been recognized for its innovative trading platform and has been named to KPMG's Fintech 100 and C.B. Insights List of Unicorn Companies. Tiger Brokers continues to grow rapidly and we look forward to expanding our innovative platform and creating new links between global financial markets.

Responsibilities

1. Oversee the team's daily operations, ensuring smooth workflow and efficiency.

2. Collaborate with Sales and Product teams to implement platform enhancements.

3. Work with the Sales team to enhance and streamline processes.

4. Assist with product onboarding in coordination with HQ.

5. Address and resolve inquiries and issues from Partner admins by coordinating with internal stakeholders.

6. Provide patient, timely, and effective support when handling complaints or issues.

7. Generate campaign and fee payment-related reports as needed.

8. Support the onboarding process for new partnerships and corporate accounts, ensuring seamless follow-up.

9. Liaise with individual account opening processes, if required.

10. Contribute to new projects by offering backend support.

11. Coordinate with the Finance team to process payments to partners and vendors.

Qualifications

Bachelor Degree in Finance, Marketing or related field.

Takes ownership of work, driven have desire to succeed.

Good planning, organizing skills and learning attitude.

Good communication and interpersonal skills.

Sales-oriented, pleasant, pro-actively and able to work under pressure.

. Ability to communicate effectively in Mandarin to manage stakeholders in HQ in China.