At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
As a Business Process Project Management Specialist, you will join the Global Service & Repair Regional Readiness team under our Service Product Lifecycle Center of Excellence (PLC CoE). This team consists of project & program managers across Americas, Europe, and Asia. They are responsible for ensuring that every country has what they need to support Medtronic capital equipment at time of product launch, when released products change, or when we end of life equipment. Due to the global nature of the work and the geographic spread of the team, there are instances where meetings need to occur out of regular hours. Flexibility to work an adjusted schedule to meet business needs is critical to success in this position.
Responsibilities may include the following and other duties may be assigned:
- Leads or leverages cross functional teams to ensure smooth release of new products in the regions ensuring Service Delivery teams have:
- Service documentation
- Test tools & equipment
- Technical training
- Spare parts
- Loaners & exchanges
- IT systems set up
- Service processes aligned at product launch
- Monitors the project from initiation through delivery
- Reviews status of projects and budgets; manages schedules and prepares status reports
- Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives
- Works with Product Lifecycle Project Management Office (PMO) to influence Operation Units service strategy by aligning with service team members on New Product Introduction (NPI) projects to ensure regional needs are considered
- Works with regional service operations leaders and service commercial CoE to give pipeline visibility and ensure projects are resourced
- Participates in obsolescence processes as needed
- Proactively communicates relevant information for serviceable products to relevant regional stakeholders, including Field Corrective Actions (FCAs), upgrades etc.
Required Knowledge and Experience:
- Minimum a Bachelor degree with 2 years of relevant experience
- Willingness to work with global partners which may result in adjusted work schedule
- Fluent English
- Ability to build trust across borders
- Experience working globally; understanding that regions have unique needs
- Project Management Professional (PMP) Certification
- Medical Device experience
- Capital equipment service experience
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain, restore health, and extend life unites a global team of 90,000+ passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
