Lesaffre's presence in Asia Pacific has been established for decades. With Asia Pacific regional headquarter based in Singapore, we aim to serve our customers in this region with better engagement and service. Proximity to our customers is one of our core missions. This ensures Lesaffre is able to work with local bakers to create regional specialties and anticipate trends.
Job Description
- Manage Customer Requests:
First point of contact for customers regarding Sales Support requests:
- Handle information, documentation, questionnaires, enter CRM cases regulatory/quality requests and follow up including reminders.
- Handle incoming communication (telephone calls, mails, requests, ), forward messages to the right people according to priorities, secure follow-up and check deadlines.
- Interact with internal functions at local and HQ level to ensure required support.
- Handle all sample requests and follow-up.
- Coordinate and follow-up all customer complaints to ensure resolution and closure in best delay- I-CCR tool.
- Provide Administrative Support
- Screen, prioritize and retrieve relevant information to support the Sales team.
- Manage Sales Contract, Document Signatures (DSM side), contract storage and annual contract pricing quotation creation when required.
- Local Microsoft Office Teams Folder maintenance (where needed).
- Contribute to projects implementation including regional ones.
- Attending internal meetings (when required).
- Co-ordinate rebate approval (when required).
- Review and analyze forecast.
- Support in CRM use and data hygiene.
- System Support
- Support new Accounts setup and maintenance in SAP via QUADS
- Support and onboarding customers to DSM Customer Portal.
- IBP forecast
- Sales data in NWP/Power BI
- Take initiative in manager's absence
Qualifications
- At least 5 years experience in Support functions with Customer interactions in business context (Multinational company structures will be a plus).
- Excellent skills in MS Office (Word, Excel, PowerPoint, Teams and Outlook).
- ERP and CRM database experience (SAP / Dynamics 365 CRM will be a plus).
- Open to learn and use new systems and tools.
Additional Information
- Financial sales analysis experience would be a plus.
- Fluent in English (additional languages are a plus).
- Excellent interpersonal skills: ability to interact with sites/dept's/functions at any level.
- Excellent communication skills both written and verbal
- Highly customer oriented.
- Team-work attitude.
- Flexible, open minded, polite, diplomatic.
- Skill in administrative/secretarial activities.
- Have a can do attitude.
