Guest Services Executive / Butler / Curator (Club Lounge)
Job Responsibilities:
- Excels in delivering Legendary Quality Experience to all guests.
- Supports the food and beverage and rooms operations at the club lounge.
- Reviews arrivals and ensures preferences and needs are met.
- Meets, greets and escorts guests into their assigned room ensuring that all services are extended promptly and efficiently.
- Offers welcome refreshment, packing and unpacking, laundry, shoe-shine services and all other guests needs and requests.
- Provides recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
- Curates MOWOW experiences for guests, resolves guest feedback, serves daily amenities.
- Cooperates closely with the in-room dining and housekeeping team to ensure a seamless private dining and cleaning experience.
- Acts as a link for guests with all other areas of the hotel. Promptly answers any guest calls and emails and communicates with respective departments.
- Addresses any security incidents and complaints to the Head Butler and reacts proactively when suitable and appropriate.
- Familiar with room amenities, layout of categories of rooms, facilities and services available in the hotel.
- Promotes and upsells a higher category of room and hotel food and beverage outlets.
- Offers assistance for departure arrangements and provides fond farewell.
- Maintains a friendly rapport with all guests to ensure repeat business and goodwill.
- Well-versed with Mandarin Oriental Hotel Group goals and information.
Job Requirements:
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
- Good communication and interpersonal skills
- Enjoys interacting with guests and working in a fast paced environment
- Candidate must be able to work rotationary shifts, weekends and holidays
