Purpose of the Role:
This is a hybrid marketing and cafe operations role. SCS runs Cafe Campung at our office premise that aims to promote outreach and befriending of cancer patients. Imagine running a cafe with a cause.
Reporting to the manager, the Caf Supervisor will be part of the PSS Community Development Team (CDT), focusing on Caf operations as well as the outreach efforts of the caf.
Your primary role is to ensure the setup and smooth operations Caf Campung. You will provide administrative, marketing, planning, training, and operational support based on the proposal model as part of the cafs initiative.
Also, as a staff under PSS CDT, you will support BEACON (Befriend, Education and Advocate for a Cancer Outreach Network) programme involving befriending where the caf is involved.
Key Responsibilities:
1.Marketing
- Plan, establish and support cafs promotional efforts within SCS and NCCS. Be the bridge between patients and prospective stakeholders involved in the process. This may include, but not limited to special event planning, caf collaterals design and print.
- Drive social media marketing of the caf to build digital footprint on the caf.
- Develop a guide for healthcare professionals within NCCS to enhance word of mouth outcome and patrons who want privacy.
- Encourage positive interactions among caf patrons.
2.Operations& Customer Service
- To educate caf staff on customer service and handling of difficult patrons effectively. Ensure reasonable quality of customer services at all times and support service recovery and complain matters when required.
- To operate opening, running and closing of caf based on SOP. To maintain hygiene and cleanliness of caf and equipment.
- Rostering of caf manpower to ensure operations run smoothly during caf opening hours.
- Effective management of caf inventories (food, drinks, ingredients) especially expiry dates and stock on low quantity.
- To do stock take and update list.
- To manage liaisons for all caf vendors, which includes but not limited to (i) caf machines, (ii) coffee beans/milk, (iii) pastries, (iv) any other caf vendors.
3.Administrative Support
- Provide continuous improvement and upkeeping of caf directions where needed i.e. in any relevant workflow processes or work relations among caf staff.
- Ensure caf data collection are accurate.
- Collate daily indicators (e.g. tallying of profiling with drinks served, total donation received, feedback form).
- Prepare monthly report and caf impart report.
4.Caf Training
- To provide OJT caf training for new caf staff.
- To manage internally or coordinate with vendor to support ongoing barista training maintain reasonable quality of caf drinks.
- Manage and coordinate periodic caf staff feedback session to enhance SOP.
5.Volunteer Management
- To coordinate BEACON/Patient Ambassador volunteers for caf befriending purposes.
- To work with internal stakeholders such as Cancer Care Navigators, Patient Ambassadors programme to ensure constant flow of befrienders to support cancer navigation.
Criteria:
- Diploma or degree in any discipline.
- Minimally 2-3 years of F&B and marketing working experience
- Has experience providing person-focused care and/or basic emotional support.
- Team player and enjoy working as an effective member of a multi-disciplinary team.
- Bilingual, though having the ability to speak in more than two languages is advantageous.
- Ability to communicate in local dialect(s) is preferred.
Note: This is at an Executive to Senior Executive level.
