Job Summary/Purposes
Responsible for managing floor service and supervising the team within the company's guidelines, ensuring excellent customer service, adherence to company procedures, quality, general order, and hygiene and health standards.
Responsibilities
- Manages pastry product sales and restaurant service, ensuring proper customer service and understanding customer needs.
- Supervises department staff activities, possessing thorough knowledge of products, including ingredients and preparation, to provide accurate information and purchasing advice.
- Monitors product freshness and quality, ensuring compliance with company standards, and addresses any discrepancies.
- Proactively replenishes products, maintaining orderly displays and counters, and manages daily stock reports.
- Ensures department cleanliness and equipment maintenance.
- Oversees internal and external display arrangement and product presentation, following company guidelines, and addresses maintenance needs.
- Monitors warehouse stock to ensure availability, checks expiration dates, and maintains packaging materials.
- Prepares packaging following company guidelines, ensuring product integrity during delivery or shipment.
- Maximizes sales through effective product recommendations, attentive to customer preferences, allergies, and intolerances.
- Manages in-store and telephone customer orders and prepares estimates.
- Guarantees adequate maintenance of the crockery.
- Reports sensitive issues and disputes in sales and after-sales service to the Caffe Manager.
- Collaborates with the bar and dining area to fulfill pastry-related customer requests.
- Ensures proper opening and closing procedures and conducts regular checks for cleanliness, order, and maintenance.
- Complies with hygiene and health norms and company standards.
The activities described above are listed by way of example and not exhaustively.
