Call Administrator

Responsibilities:

• Responsible for individual KPIs

Stationed at the reception, attending to clients with appointments and filtering of leads

• Screen leads from various platforms and filter out to the right department

Prepare daily reports to superiors

• General admin duties supporting other departments

Assist to make appointments, reschedule and to follow up with existing clients promptly

• Liaise closely with internal and external stakeholders

Maintain a high standard of professionalism and service during all points of contact with internal and external stakeholders

• Any other ad-hoc duties assigned by supervisor or the management

• Requirements:

Minimum of 1 to 2 years of experience in admin/front desk/sales admin/call admin or similar role

• Fresh graduates from Hospitality or similar industries are welcome to apply

Proven track record of meeting or exceeding KPIs

• Good working etiquette and organisational skills

Strong attention to details

• Excellent communication and interpersonal skills

Self-motivated and a team player with a passion for delivering excellent customer service

• Ability to work in a fast-paced and competitive environment

Proficiency in using Microsoft Office & Google Tools etc.

• Chinese language fluency required in order to attend to Chinese clients

Availability to start immediately is preferred

• Work Schedule:

Tuesdays to Saturdays

• 9am to 6pm

5 days work week

• Location:

Kaki Bukit/Ubi

Job Types: Full-time, Fresh graduate

Pay: $2,

• 00 - $2,500.00 per month
  
  Benefits:
• Dental insurance

Health insurance
Schedule:

• Weekend availability

Supplemental Pay:

• Performance bonus

Experience:

• Telemarketing: 1 year (Preferred)

Call Centre: 1 year (Preferred)

Work Location: In person