Highlights:Dental reimbursement
AWS + Performance Bonus
Friendly environmentHavelock MRT Station (TE16) just outside our office
- Manage all inbound and outbound calls in a timely and professional manner
Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)- Handle customers complaints via phone or correspondence professionally
Update and maintain a proper record on all customers
- Be involved actively in the customer retention program and strategy
Work as a team and ensure that the call centre service level is met- Resolve customer queries efficiently and escalate problems/issues promptly
- Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
Possess good communication, interpersonal skills and PC knowledge- Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
Candidate with Call Centre experience will have added advantage
- Training will be provided
Job Types: Full-time, Permanent
Benefits:
Health insurance
Schedule: Holidays
Supplemental Pay:
* Performance bonus
Experience:
- Call center: 1 year (Preferred)
License/Certification:
- Singapore passport (Required)
Work Location: In person
