Call Centre Agent Shift Work (EAST)

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro-active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

5 days work week, rotating shift including Sat, Sun & PH. - 3 shifts: 07:00 - 16:45/10:00-19:45/14:15 - 00:00 hrs