Call Centre Officers (Town/Ang Mo Kio, Many Vacancies)

Outbound Call Associate

. Proactive contact and engage customers to gather critical information through survey activities

. Meet and achieve the individual and company's key performance indicators

. Acquire a strong knowledge of the products and services, culture and processes

. Provide quality customer service and prompt follow-up to customers over the phone and/or email

. Listen to customers needs, probe to redirect to the intent of the question and offer alternative solution

. Resolve customer queries efficiently and escalate issues promptly

. Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

. Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater - Customer Service Associate

. Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

. Proactive manage all front desk duties over the counter, phone and email

. Identify, profile and tier customers to the types of services that are relevant to their needs

. Ensure smooth customer transactions at all times and provide quality customer services

. Perform administrative duties, manage appointments and register customers

. Prepare room logistics and necessary materials

. Other duties as assigned by Team Lead and/or Branch Head

Requirements

. Diploma / NITEC / GCE O Level or equivalent
. Minimum C5 for English O level
. Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:
. Pleasant disposition with good communication skills
. Fluency in a second language
. Computer literate and good typing skills

Please submit resumes to [Confidential Information] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.