Call Centre Operator

Job Description

. Handle incoming/outgoing calls from/to customers & drivers

. Logging orders/service requests into the system

. General admin duties

. Manage customer's feedback and complaints.

. Assist with Ad-hoc duties when assigned by Team Leader/Manager

Job Requirements

. Min 1 year working experience relevant and Proficiency in PC literate

. Min GCE O / DIPOLMA, A level are welcome

. Require to liaise and handle mandarin speaking customers and staffs

. Fast learner, pro-active and well organized personality

. Good team player and work independently with minimum supervision.

Two Rotation shift:

. 5 days work week from Monday to Sunday

. 2 days off based weekly roster (1 day on week day and 1 day on weekend)

. AM 8.00am - 5.00pm (Monday to Sunday)

. PM 11.30 am - 8.00 pm (Monday to Saturday) Sunday: 11.30 am to 7.00 pm

. Break times - 1 hour (lunch and tea all inclusive)