Call Centre Service Specialist

. Bachelor's Degree or equivalent

. Serves as a single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues

. Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards

. Conducts necessary analyses to address client needs

. Communicates resolutions to clients

. Responsible in providing a professional & high quality inbound and outbound phone support on Bank's products & services for prospective & existing Business Banking clients.