Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust & Safety
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
As a Capacity Planning Analyst, you will be responsible for planning the workforce within operations, aiming to achieve the business goals of the company, product and organisation levels.
What will I be doing
- Responsible for resource planning for multiple teams/business areas including business needs analysis to predict and prepare for workload increases or fluctuations.
- Lead the evaluation of complex business plans, ensuring strategic alignment and compliance with regulations and ethical standards.
- Utilize advanced data analysis techniques to drive planning decisions and strategy formulation.
- Work closely with HR, Budget & Workforce teams, and other stakeholders to develop integrated business strategies and planning initiatives.
- Working with both platform Product Managers and development teams in the design of capacity monitoring and reporting tools
- Mentor and guide Planning Analysts and other junior team members, fostering a culture of learning and professional growth.
- Oversee the implementation of plans, ensuring adherence to objectives and timelines.
- Identify and implement innovative planning approaches to enhance efficiency, quality, and overall effectiveness.
Qualifications
What should I bring with me
Minimum Qualifications
- Bachelors Degree in Business, Mathematics, Statistics, Economics, Management, or a related quantitative field.
- Minimum of 2 years of work experience in an analytical role, including business/financial/data analysis, market/industry research, etc.
- Proven experience in large-scale capacity planning/resource allocation.
- Proven experience in cross functional stakeholder collaboration.
- Proven senior stakeholder management along with the ability to influence and drive decisions.
- Excellent communication skills in English, both written and verbal.
- Strong strategic thinking and decision-making skills.
Perferred Qualifications
- Past experience in a BPO / Social Media / Call center environment is an advantage.
- Proven mentorship/team management experience is an advantage.
- Strong proficiency in SQL or other data analysis tools.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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