Adhere to and maintain service sequences execution as per outlet's SOP.
Acquires guests feedback to assist the Operations Manager in identifying shortfalls and strategize areas of improvement.
Assisting the outlet's management by following up on relevant pending operational needs pertaining to stock control, HR matters and FFE.
Provide support to ensure end of shift Daily Sales Report and cashier reconciliation are done and reported accurately in line with company policies and procedures.
Liaising with the Operations Manager to ensure that OJT assigned is carried out accordingly and timely aligned with HR OJT's procedures.
Ensure trainees are trained on various job tasks as specified in accordance to outlet's operational needs and demands.
Provide a fair and just assessment of trainee's OJT performance to Operations Manager.
Display the suitable management/leadership style that would nurtures healthy workplace relationship and sense of belonging.
Supporting all new company's policy & procedures that has been released by ensuring that all other staff are kept updated.
Supporting the Operations Manager by ensuring all disputes and disciplinary actions are conducted fairly, timely and unbiased in compliance with HR standard operating procedures, policies and procedures.
Supporting the Operations Manager in monitoring team member scheduling to maintain labour cost as per budget.
Ensures event requirements delegated by Operations Managers are met and all issues are reported immediately.
When assigned attend EO meeting and ensures timely operational plans and necessary liaison is made in expediting the event's requirements.
Coordinate with senior team members on manpower requirement and requisition if any.
Ensure sales transactions are carried out accurately and in accordance to company's policies and procedures.
Ensure cash/sales reconciliation at end of day is performed per standard operating procedures and in compliance with finance department policies and procedures.
Conduct periodical checks of the entire venue and its surrounding, create a snag list of FF&E items requiring repair or maintenance.
Responsible for acquiring quotation for approval by Direct Report on items needing repair or maintenance.
Inspect and identify areas that are not in compliance with prevailing health and safety legislations and necessary immediate action is taken to rectify.
