Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner
Manage the day-to-day AIC Link operations to deliver prompt and quality customer service
Engage client/caregiver in identifying client's care needs and wishes, formulate care/service plans and linking client to service provision
Assess and match relevant financial schemes and facilitate application to support client's care expenses
Solicit feedback from clients/caregivers for service standards review and improve customer satisfaction
Liaise with hospitals, referring entities and service providers in facilitating placement of clients to the desired services/care facilities
Participate in case discussion or client/family conference with relevant stakeholders
Participate, collaborate and contribute to initiatives/projects/events
Assist/contribute as subject matter expert for the continuous improvement to system, process and service
Collate data, monitor trends of referrals and identify possible service gap
Ensure proper documentation of all transactions into the IT system or/and case notes
Requirements
Professional qualification in Nursing or Allied Health disciplines relevant to the job
At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore
Knowledge in geriatrics, community services and financial schemes will be an advantage
Proficient in Microsoft Office (Word, excel, powerpoint)
Good problem solving skills and attention to detail
Pro-active work attitude with good interpersonal, communication and organizational skills
Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders
Keep abreast on the various clinical assessment tools, community services and schemes
Able to work independently, multitask effectively under pressure and highly adaptable to changes
Able to comply to process/manuals, advisories, guidelines, policies, legislations/Acts relevant to healthcare and the area of work
Successful candidate may be required to carry out the above-mentioned duties in either AIC HQ or hospital setting
