Primary Responsibilities:
Oversee limousine operations and manage a team of coordinators and drivers.
Ensure smooth daily operations while adhering to department procedures and company policies.
Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services.
Operational Duties:
Supervise and lead the team at the B1 Limousine Command Center.
Coordinate with front desk/butler services, business development hosts, and drivers.
Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations.
Conduct regular checks on grooming and service standards for both in-house and outsourced team members.
Monitor team interactions to ensure effective communication with stakeholders.
Maintain vehicle cleanliness and ensure all amenities are in place.
Review and plan daily bookings and manage resources, including outsourcing vehicles as needed.
Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team.
Ensure timely dispatch of all limousine bookings.
Plan and manage team rosters according to operational needs.
Resolve booking, dispatch, or guest-related issues promptly and update relevant departments.
Address operational issues proactively and escalate to the Operations Manager when necessary.
Develop effective communication with stakeholders to understand departmental workflows.
Assign duties, conduct training and assessments, update checklists, and handle shift handovers.
Attend training sessions and department meetings as scheduled.
Perform additional duties as assigned by the immediate supervisor.
Requirements:
Diploma or higher; Hotel Management is an advantage.
Proficient in Microsoft Office (Word, Excel, PowerPoint).
Good command of English, with additional languages being an advantage.
Detail-oriented, with strong follow-through.
Pleasant attitude, resilient mindset, and ability to work independently.
Able to work shift hours
