Job Responsibilities
Hosting of guests, understand and attend to their needs, and gather feedback to ensure hospitality and service excellence
Identify and develop potential market segments and players to achieve acquisition and retention targets
Maintain and strengthen guest relationships via telemarketing and organization of in-house activities
Keep abreast of all in-house programs, promotions and events in order to provide accurate and up-to-date information to guests
Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards
Job Requirements
Meet Casino Regulatory Authoritys statutory requirement of minimum 21 years of age
Degree / Diploma in Marketing with proficiency in Microsoft Office applications
Possess strong communication skills,preferably with relevant business development, sales, customer service or telemarketing experience from the hospitality or service industry
Must be able to work rotating shifts, including weekends and public holidays
Fluent in English Language (for both verbal and written communications) and able to communicate well in at least one Asian language, preferably Mandarin.
