Primary Responsibilities:
Manpower Planning: Oversee the deployment team to ensure all Food & Beverage (F&B) shifts are adequately staffed. Address non-critical manpower gaps and escalate critical shortages, and implementing contingency plans as needed while ensuring optimum productivity for the division. Supervise the processes for:
- Deployment of staff
- Scheduling for Inductions Programs
- Submissions to relevant authorities.
- Support the review and analysis of historical trends for Deployment.
Strategic Planning: Formulate detailed strategies for the rostering process. Conduct process mapping to enhance efficiency within rostering operations.
HR Partnership: Work closely with the HR to integrate new F&B team member induction and skill assessment processes into the rostering system. This collaboration ensures that staffing aligns with the capabilities and development needs of the workforce.
Outlets Coordination: Liaise with individual outlets to facilitate efficient cross-deployment, optimizing resource allocation and addressing unique operational demands.
Regular Communication: Maintain ongoing, open communication channels to ensure rostering practices are consistently aligned with the divisions overarching objectives.
Project Management: Coordinate and execute projects, ensuring on-time completion. Manage the implementation of a comprehensive rostering system, which includes manpower scheduling, pre-deployment processes, and absence management.
Change Management: Design and implement a change management strategy for taking over rostering duties from the individual business units to Deployment Team, while building confidence within the division.
Requirements:
Must possess at least Diploma/Advanced/Higher/Graduate Diploma or equivalent practical experience
Proven ability in written and verbal communication.
Some prior experience in implementing changes, system enhancements, and business process optimization is preferred.
Established leadership skills, with a demonstrated capability to lead, coach, and motivate a team.
Strong analytical and problem-solving abilities.
Ability to multitask and thrive in a dynamic, diverse environment.
Proficiency in Microsoft Office suite.
Knowledge of F&B operations is beneficial.
