Cargo Claims Handler

Job Detail

• Job Reference M11901

Job Description

Responsibilities

• Independent handling, investigation and processing of cargo claims from first notice to final settlement.
• Efficiently manage a portfolio of cargo claims.
• Maintain and update claim files for comprehensive records.
• Respond timely to internal and external inquiries for information relative to claims.
• Appoint surveyors and decide on appropriate course of action when necessary.
• Communicate claim action /processing with claimants, clients and relevant parties.
• Providing coverage opinions to Principals.
• Identify notification issues, coordinates resolutions and takes corrective actions as needed.
• Execute duties in accordance with the company's claim procedures.
• Ability to prioritize and handle a high volume of claims with meticulous attention to details, particularly the skills to identify inconsistencies or inaccuracies in data entry or data output.

Requirements

• Minimum 2 years of experience in similar field dealing with Cargo Claims.
• Exhibit strong critical thinking and problem-solving skills with ability to provide consistent customer service both internally and externally.
• Team player, positive attitude and the ability to work independently as well as part of a team.